Returns & Exchanges
We want you to be absolutely in love with your new items, so if you're not satisfied with your purchase, we offer returns for store credit within 21 days of package delivery for all full-priced items. This store credit never expires and you're sure to find the right piece for you!
It is our store policy that refunds will only be offered in the case of manufacturing faults.
Before you apply for a return, please check that the items you wish to return meet the following requirements:
- Merchandise must be returned within 21 days of package delivery.
- Merchandise must be returned in their original unworn and unwashed state.
- Merchandise must have garment and swing tags still attached.
- Any products marked as 'Final Sale' or 'Sale' cannot be returned.
- Opened make-up, earrings, hats and hair accessories cannot be returned.
- All footwear returns must include the original shoebox in its original condition. The shoe box cannot be used a postal box and requires its own postal packaging.
- Due to hygiene reasons, swimwear, intimates, and bodysuits cannot be returned,
If your return meets the above criteria, please download and print this form, fill out the details required and post it along with your item(s) to:
Fortunate One Returns
PO BOX 286
Strawberry Hills, NSW, 2012
Processing A Return
The customer is responsible for the cost of return shipping and the item's arrival. We suggest that you hold onto proof of postage until your return is processed as Fortunate One is not responsible for returns lost by Australia Post.
If you paid for shipping at the time of your original order, you will not be credited the cost of shipping as part of your return
From the day returns are received at our warehouse, we aim to process them within 3 business days. However during busy period, such as around the holidays, there may be a minor delay. We apologise for any inconvenience this causes.
Fortunate One does not offer exchanges. However if you wish to order a different size, you can return your merchandise as soon as possible to avoid missing out on your desired size. We'll issue you a store credit on all items eligible for returns. Once your account is credited, you can use the store credit to order an alternate size, or anything else on the website that catches your eye.
Once we receive your return, your Fortunate One account will be issued with store credit. An account will be created for you if you previously checked out as a guest. You can view your total store credit balance at any time by logging into your Fortunate One account.
Your Fortunate One store credit can only be used at fortunateone.com. Unfortunately it cannot be transferred to cash, another person or another account.
Any purchase amounts that exceed the value of your store credit will require an additional method of payment for the remaining balance due. You will be prompted at checkout to select your preferred payment method to complete the order.
Using your store credit constitutes your agreement to our Terms.
Our warehouse team will do their best to inspect every last product before shipping anything out to you. However if you unluckily come across a manufacturing fault, please contact firstname.lastname@example.org as soon as possible with a photo of the fault so we can look into this for you. We will ask you to provide photographic evidence of the manufacturing fault. Refunds cannot be guaranteed without this.