Terms & Conditions

This page tells you ('the Customer' and/or 'you' ) the legal terms and conditions ('Terms') on which Fortunate One Fashion Pty Ltd (ABN 99 605 482 559) ('we', 'us' and/or 'Fortunate One') sells any goods on www.fortunateone.com ('Website'). Please read these Terms carefully and make sure that you understand them before ordering any items from the Website. By placing an order you confirm your acceptance of these Terms.

Fortunate One is governed by the laws of New South Wales, Australia. Each of the below clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect. We reserve the right to amend these Terms from time to time. Every time you wish to place an order on the Website, please check these Terms to ensure you accept the agreement which will apply at that time.

These terms were last updated in July 2016.

Privacy

Fortunate One takes customer security and privacy very seriously. The full Privacy Policy can be found here .

Intellectual Property

Fortunate One owns all content displayed on the Website except where specified. This includes the Website, database, content, images, logo, titles, names, illustrations, designs, marketing, graphics, text and images.

The Customer is permitted to download, view, copy and print content on the Website for personal, informational and non-commercial purposes only. Such content must not be modified or altered in any way. If you wish to copy, reproduce, alter, distribute, publish or use content on the Website in any manner other than as permitted under these Terms, you must have written consent from us. We may withhold such consent at our absolute discretion.

Purchases & Payment

By placing an order for any goods on the Website the Customer is offering to make the purchase on and subject to these Terms. Each order the Customer places will be a separate and binding agreement between you and Fortunate One with respect to the supply of the goods in accordance with these Terms.

You must provide Fortunate One with complete and accurate details when making a purchase. Fortunate One is not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the Customer. Once the parcel leaves the warehouse, Fortunate One is not liable for any errors made by a third-party carrier company.

All prices quoted are in Australian Dollars (AUD) and include GST. Fortunate One is not responsible for applicable currency conversion rates and charges issued by your bank.

We reserve the right to alter the prices of goods on the Website without notice to the Customer.

You may opt to have your payment processed through PayPal. Upon checkout, you will be redirected to the PayPal website where a payment method can be selected. It is not necessary for you to have a PayPal account to shop with Fortunate One.

Once Fortunate One receives payment, you will be emailed an invoice confirming the order. Some orders may be subject to fraud checks by the Fortunate One Customer Care team. The Customer may be asked to provide additional identification or information to verify the transaction.

Order Processing

Orders are processed on business days (Monday through Friday) excluding public holidays in New South Wales. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are intended as an estimate only and are subject delays.

The Customer will be provided with tracking details once the order is shipped out.

See our shipping policies for further details.

Refunds & Exchanges

For full details of the Fortunate One on refunds and exchanges, please access the Returns Policy here .

Fraud

Fortunate One takes every measure against credit card fraud. If an order is flagged as potentially fraudulent, Fortunate One will contact the Customer to confirm certain details. If the Customer refuses to respond with the required information, Fortunate One reserves the right to cancel the order. Fortunate One is not liable to compensate for any loss, expense or inconvenience you may face as a result of a cancelled order.

Cancellation

Fortunate One reserves the right to reject an order for any reason at any time. If your order is rejected, you will be contacted and refunded.

Fortunate One is not liable for any loss, expense or inconvenience resulting from a cancelled order.

All orders are subject to item availability.

Cookies

Fortunate One uses cookies to distinguish you from other users on the Website. This helps us provide a good experience when you browse the Website and to improve our services.

A cookie is a small file of letters and numbers that is stored on your browser if you agree. Cookies contain information that is transferred to your computer's hard drive.

Our cookies fall into the following categories:

  • Necessary cookies. These are cookies that are required for the smooth operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website and use the shopping cart.
  • Analytical cookies. They allow us to count the number of visitors and to see how visitors move around the Website. This helps us to improve the way the Website works, for example, by ensuring that users are easily finding what they are looking for.
  • Functionality cookies. These recognise you when you return to Fortunate One. This lets us personalise our content for you and recall your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies track your visit to the Website, the pages you have visited and the links you have followed. We use this information to make the Website and advertising more relevant to your preferences. We may also share this information with third parties.

You can block cookies by adjusting the setting on your browser that allows you to refuse all or some cookies. Please note, if you block all cookies (including essential cookies) your experience on the Website may be affected.

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